uBuySell (“we”, “us” or “our”) is a South African online marketplace that helps customers discover products, shops, food vendors and services offered by independent sellers.
Information we collect
Depending on how you use the website, we may collect information you provide, such as your name, contact details, delivery or collection address, account details, order information, messages and information submitted through forms. Payment details are handled by the payment provider used at checkout; we do not intend to store full card details on this website.
How we use information
We use information to create and manage accounts, process orders and enquiries, coordinate delivery or collection, communicate with buyers and sellers, prevent fraud and abuse, provide customer support, and meet applicable legal obligations.
Marketplace sellers and service providers
Where needed to fulfil an order or respond to an enquiry, relevant information may be shared with the seller or service provider involved, and with payment, delivery, hosting and other service providers who help operate the marketplace. Sellers are independent businesses and are responsible for handling information they receive lawfully and securely.
Cookies and website technology
The website may use cookies and similar technologies to keep you signed in, operate the shopping basket and checkout, remember preferences, improve performance and help protect the website. You can manage cookies in your browser, although some website functions may not work properly if they are disabled.
Security and retention
We use reasonable measures to protect personal information and keep it only for as long as needed for the purposes described above, including order records, dispute handling and legal requirements. No online system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, you may request access to or correction or deletion of personal information, object to certain processing, or raise a privacy concern. We may need to verify your identity before responding.
Information Officer
Our Information Officer is Marcel Vos, reachable at admin@ubuysell.co.za or 062 115 1868.
Complaints
If you believe your personal information has been processed unlawfully, you may complain to the Information Regulator (South Africa): inforegulator.org.za, complaints.IR@justice.gov.za, 010 023 5200.
uBuysell is a sole proprietorship operated by Marcel Vos, 6 Uitvlugt Road, Ridgeworth, Cape Town, 7530, South Africa. Email admin@ubuysell.co.za. Phone 062 115 1868.
